Shipping Policy & Local Pick-up

SHIPPING

Lou & Co offers free shipping on orders over $100. Our shipping is a flat rate of $6.99 if your order is less than $100. Items may be shipped using USPS, UPS or FedEx and will be shipped out 2-3 business days after receiving your order. If your order is placed on the weekend, on a Monday, or on a holiday, it will be shipped out 2-3 business days after the order is received. When your order has been processed and shipped, you will receive a shipping confirmation email with tracking. 

When the package has been taken to the Post Office, UPS, or FedEx drop off it is out of Lou & Co's hands and becomes the responsibility of the shipping company. If you have any issues with your package during the shipping process after it has been scanned in at the USPS, FedEx, or UPS please reach out to your local Post Master or contact the customer support of the proper entity. 

LOCAL PICK UP

Local Pickup is available at checkout. This is for customers who are local to Marion, Virginia. Local pickup is located at Lou & Company boutique, 118 E Main St., Marion, VA. Store hours are:

Tuesday-Friday 11am-6pm

Saturday 10am-4pm

Once orders are placed, it is the customer's responsibility to pick up their order. You will receive a notification to your email when orders are ready for pick up. They're usually prepared for pick up the day the order is received or within 1 business day.