Shipping & Returns – Lou & Company

Free shipping on orders over $100

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Shipping & Returns

Shipping:

  • $6.99 flat-rate US shipping or FREE on orders over $100!
  • Orders are processed and shipped out within 1-2 business days.
  • FREE local pickup is available in Marion, Virginia (choose at checkout)

Returns: 

  • Kindly contact us via email or phone prior to returning an item. 
  • Returns must be requested and post-marked to us within 14 days from your date of purchase.
  • Your item(s) to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear)
  • Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, and any sale/clearance items.
  • Returns are free on online orders, but limited to one return shipment per order. We recommend reviewing all of your items before sending them back so everything can be returned together.
  • For online exchanges, customers are responsible for shipping the item back to us, but we’ll cover the cost to send your new item out to you!

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